Tag Archives: Informed Consumer

Spirit Airlines: A “Spirit Breaker?”

Let me give you the skinny about Spirit Airlines…. From my perspective.

I recently returned from a trip to the Dominican Republic via Spirit Airlines. Yep you read correctly, SPIRIT AIRLINES. The words Spirit Airlines is usually followed by groans, grunts and frowns from many, but I must say, my experience wasn’t as bad as I anticipated. Let me give you the Cliff Note version of “Spirit Airlines for Dummies.”

  1. GET AS MUCH FEEDBACK AS POSSIBLE: If someone is interested in trying out a new restaurant or visiting a particular city/country for example, what do most people do? They ask for feedback. They may ask what is the best hotel stay in a particular city or even the best restaurants. If you value their opinion, you’ll take their advice. My point: Ask questions. Before booking my flight I asked Facebook friends and Twitter associates to provide feedback as to their experience. It was overwhelmingly negative in general, many complaining of flight delays and hidden fees, shoddy service and anything else negative they could think of all of which I took into consideration. I also read several internet reviews. Some were good, some were terrible, and some were really terrible. On the other hand, some were indifferent. They didn’t sing the praises of Spirit Airlines, but they didn’t rip them to shreds either. I considered choosing another airline however, after looking at available flights through my http://www.CheapTickets.com package, no other airline got me to Punta Cana before 10:30pm and I couldn’t risk missing check-in to my hotel. Therefore comma, Spirit Airlines to the rescue!!!
  2. PRINT YOUR BOARDING PASSES IN ADVANCE:  Either do it at home, or pay $10 or more to print them at the airport. No thanks. I can find better ways to use that money. Boarding passes can be pre-printed 24-hours PRIOR to your flight’s departure. Do you prefer a window seat? Be prepared to pay for it. Is an aisle seat  more in line with your personality? The same thing applies.
  3. SAVE $$$ BY JOINING THE “BARE FARE” CLUB:    Now this is where things got a little tricky for me. By joining the “Bare Fare” Club, you pay $59.99 per year to get a discount on any checked luggage. You are only able to board the flight with ONE PERSONAL ITEM (diaper bags, oxygen tanks, etc., notwithstanding.) Keep in mind, you pay less if you pre-check your luggage. When I fly American, Delta, Virgin, Joe Blow Airlines, or whoever, I’m allowed the smallest of the smallest carry on suitcase and a personal item that can fit underneath the seat in front of me. Not on Spirit Airlines. In a nutshell the “Bare Fare” club is no “free” bag, no “free” drink. It’s just your ass plus gas and ONE personal item… POINT BLANK PERIOD. Thirsty? Better get something before you board. Oh, you want peanuts to tide you over? Cough up the dough. Weaning yourself from alcoholic beverages? You’d better have a debit/credit card handy. Now that you know the ins and outs, Welcome. You have now officially  been inducted into the “Bare Fare” Club.
  4. PRE CHECKING BAGS ONLINE SAVES YOU NO ADDITIONAL TIME AT THE AIRPORT: You’d better get to the airport at least TWO HOURS prior to departure. Even though I pre printed my boarding passes and pre-checked my itty-bitty teeny-tiny suitcase online, I thought there would be a dedicated line for the “chosen ones.” Fuh-get about it. I got no preferential treatment and had to wait in line as if I hadn’t spent 30 minutes at home deciding whether or not to join the secret society of the Bare Fare Club. The upside; there were plenty of self service terminals where people pre-printed their boarding passes and were standing in line to hand-off their luggage to the Customer Service Agents. Okay Spirit, I’ll give you a pass for execution. The TSA checkpoint moved fairly quickly as well, so it’s off to the gate. Let’s get to the fun part… “The Plane Boss, THE PLANE!”
  5. THE LEGROOM ISN’T AS BAD AS YOU THINK:  I’m about 5’8 1/2-5’9″ and I still had more than enough room to cross my legs. I can’t speak for the guy that sat behind me on the trip back who decided to give me a nice lower back massage with his knees. If you are 6′ or taller, you may harbor some Spirit Airlines flight resentment afterwards. I never used the almost non-existent tray table which appeared to be the size of my iPad 2 and thank God I sprang for the additional $10-$18 (depending on flight capacity) for a window seat. I would have been miserable had I not. I didn’t miss much because I make it a point to pop my Dramamine 30min prior to my flight, Beats headphones in and it’s Good Night Nurse until our flight descent. The flight was on time as scheduled, but hey, when 6am is probably you’re first flight out, how can you not be on time?

My return trip wasn’t so good. It wasn’t bad, but it wasn’t good either. I pre-printed my boarding passes and I discovered there IS an Airport God… at least in Punta Cana. There was a line dedicated for the Bare Fare Club “chosen ones” to check their bags. Here’s where the fun starts. The flight was scheduled to leave at 1:37pm and boarding was to begin at 12:52.The plane came in and sat there looking at me and the rest of the passengers in all of its splendor and glory for another 1 1/2 hours.


At 1:30, Spirit reps allowed us to start lining up to board. Guess who was first in line. I offered to let a lady and her friend get in front of me because they had a young child but I should have rethought that idea once the child awakened and refused to stop screaming. 

Enter foreshadowing. We finally took off at 2:45pm and much to everyone’s dismay that innocent sweet-looking child screamed from Punta Cana all the way to Ft. Lauderdale. Beats headphones really do cancel outside noise.

To make a long story short (too late) the connecting flight to Dallas was delayed 1 1/2 hours. The delay now puts me in Dallas at midnight instead of 10:30pm and for some odd reason I thought it would be a good idea to go to the office the next day. Ten o’clock is nearing as we quickly shuffle on board and upon takeoff right on cue, that cute innocent screaming child commences Act II. Man, I swear those Beats headphones really were worth the money I didn’t spend on them. Good Night Nurse!!! But just like the Ginsu Knife commercial, you get a free set of 20 steak knives just for flying Spirit. We land at 12:15am, deplane and everyone is looking like Charles Manson at the luggage carousel for an additional 30min waiting on our luggage. This cannot possibly be happening. It was. I finally snatch my teeny-tiny itty bitty suitcase from the carousel and my Spirit Airlines Experience was over. It wasn’t sexy or glamorous. Just over.

So after all of that story-telling, the burning question you’re wondering is “Would I fly Spirit Airlines again?” The short answer is “Yes.” I didn’t experience anything I haven’t experienced on any other airline (aside from the bag fees) but I’ve learned to pack light. Spirit Airlines I believe is good for a weekend getaway where everything you need will fit neatly into ONE small carry-on suitcase. I suggest taking early flight to avoid delays, buy snacks at the airport, and if travelling with small children, find a way to tranquilize them before boarding. Oh never mind, Just buy a pair of Beats headphones. They make EVERYTHING better. Oh, And that $50 voucher Spirit Airlines emailed me for my inconvenience the very next day didn’t hurt either. I’m headed to Miami after Labor Day. HAPPY TRAVELS!

Do you have a Spirit Airlines story to tell? Leave your comments below.

~The Financial Hack ©2016

 

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